The costs for Service Cloud are the same as for the Sales Cloud. With Service Cloud, Salesforce says you can reach any customer on any device to meet their needs as they arise. This helps the agents get a better picture of what's going on with any given client. The Community 360 feature, for example, allows customer service agents to see if your clients have looked for help already on your website or filed any support tickets. It's a fully functional customer service platform that integrates seamlessly with Salesforce, putting your customer data at the fingertips of all those in your company that need it. Service Cloud is a key part of Salesforce's products. Ultimately, while the “Lightning” name can be a little confusing, the services it offers are just a mildly revamped version of the services we discuss here and come with the same benefits and price tags. You can read more about the Lightning services here. The Lightning suite of services all use a different user interface than the classic versions of these plan tiers but offer the basically same features (albeit with a few new productivity tools). There's also Lightning Professional, Lightning Enterprise, and Lightning Unlimited. As you go up in pricing tiers, Salesforce becomes more customizable and adds higher levels of support. Essentials is for teams of five or less and applies only to the Sales and Service clouds. Beyond that, the company has a variety of other services, including a development platform for building Salesforce-powered apps, online forums connected to CRM data, and more.įor those just starting out, however, Sales Cloud is the place to start.įor pricing, Salesforce offers a variety of pricing levels. Sales, Marketing, Service, and Commerce are the primary clouds Salesforce offers. Salesforce Anywhere Pricing – from $100 per month, this collaboration platform helps ease the transition to remote work.
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